Shipping policy
Thank you for shopping with SolutionToYourBeauty. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email or message with tracking information once your order has been shipped, where available.
Shipping Times
Estimated delivery times:
Malaysia: 2–7 business days
International Orders: 7–21 business days (depending on the destination and customs clearance)
Please note that these are estimated delivery times and are not guaranteed.
Shipping Charges
Shipping fees are calculated at checkout based on your delivery address, package weight, and shipping method.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. SolutionToYourBeauty is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses.
Delayed or Lost Shipments
While we work with trusted courier services, delays may occasionally occur due to weather, customs, high shipping volumes, or other circumstances beyond our control. If your order appears delayed or lost, please contact us, and we will assist you in working with the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged package and products so we can assist you.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our official communication channels.
Thank you for choosing SolutionToYourBeauty. We appreciate your trust and look forward to serving you.